Refund Policy

At The Factory Deals, we value your satisfaction and strive to provide high-quality services and products. If you experience any issues with our services, we are committed to resolving them promptly. Please review our refund policy below for more details:

Eligibility for Resolution and Refunds

1.  Contact Us Within 15 Days:

If you encounter any issues with our services, you must notify us within 15 calendar days of the service completion or product delivery date.
2. Resolution Commitment:
Our team will work diligently to resolve any reported issues and ensure you receive the quality and satisfaction you deserve.
3. Refund Eligibility:
• If we are unable to resolve the reported issue after our best efforts, we will initiate a full refund of the payment for the affected service or product.
• Refunds will only be processed if we confirm that the issue cannot be fixed.

Refund Process

•   To request a refund, please contact us at admin@thefactorydeals.com with your order details, proof of purchase, and a description of the issue.
•   Once your refund is approved, the amount will be processed and returned to your original payment method within 7-10 business days.

Exclusions

This refund policy does not apply to:
• Issues not reported within the 15-day period.
• Problems arising from misuse, improper handling, or changes made by the customer after the service/product delivery.

Contact Us

If you have any questions or need assistance, please reach out to us:
• Email: admin@thefactorydeals.com

Thank you for choosing The Factory Deals. Your satisfaction is our top priority, and we are here to ensure a positive experience with our services and products.